HEALTHCARE INTRUDER RESPONSE
(4 & 8 hour variations)

The objectives & topics covered are to provide healthcare leadership, management, security and front line personnel with information and strategies on recognizing and responding to the dynamic challenges and issues violent incidents create within the healthcare workplace.

Typically the question asked is when discussing whether or not to prepare for the remote possibility of an unauthorized intruder in the workplace is this, “Since it’s not likely to occur, is this something we should really spend time and resources preparing for?” Another question that is sometimes asked after this is “What are the costs of doing something?” This is really the 3rd question that should be asked. The question to ask prior to this question is “What are the costs of doing NOTHING?” When answering these questions we must look at the decision making matrix for assessing risk and what should drive the decision on whether or not to prepare in advance.

  • FIRST – “FREQUENCY”
    What is the likelihood of the event occurring?
  • SECOND – “IMPACT”
    If the event were to occur what would the impact be to our workplace culture? And how does “preparing in advance” assist in either preventing the event or mitigating the impact the event, it if were to occur.


REMEMBER:
From a lay persons point of view “liability” is measured via a 2-step process

  1. Can a reasonable person determine that a particular event could occur at some point?
  2. If so, what “responsible preparation” has been taken to prepare for this particular event?
The overall goal of this portion of the training program is to provide the course participant with guiding principles and strategies to recognize behavioral pre-cursors to threatening & potentially violent incidents.
  • Recognize the frequency of violence in the healthcare industry in comparison to private industry
  • Identify & recognize risk factors that are inherent to the healthcare industry
  • Recognize on-duty law enforcement capabilities/limitations in responding to these types of incidents
  • Understand and accept that the violent intruder event will most likely be over PRIOR to law enforcement arrival or as the intruder becomes aware of law enforcement presence
  • Understanding the importance of awareness, education & training for front line personnel
  • Attacker/Intruder goals & motivations
  • Understand and implement principles of a “preventing access” vs. “delayed egress” in the workplace
  • Understand & implement principles of “prevent access failure” via the “3 OUT PRINCIPLE”



HEALTHCARE COURSES:
>HEALTHCARE INTRUDER RESPONSE
>CONFLICT MANAGEMENT & DE-ESCALATION STRATEGIES FOR HEALTHCARE PROFESSIONALS